Privacy Policy

Totem Construction (the “Company”) recognises the importance of honest and responsible use of your
personal information. This Privacy Policy (this “Policy”) explains how the Company collects, uses and
discloses personal information about you when you visit this website and when you contact the Company,
whether by e-mail, post, fax or telephone using the contact options on this Site.

• What information do we collect about you?
• What type of personal information does the Company collect?
• How will we use the information about you?
• What is the legal basis for the use of personal data?
• Does the Company share personal information with third parties?
• Access to your information and correction
• Changes to our Privacy Policy
• How to contact us

What information do we collect about you?

We collect information about you when you place enter into a contract with us. If you want to contact us or
to use certain features that we provide on the Site, you will need to provide us with some additional
personal information so that we can liaise with you and deal with your request, query or application. If you
choose to provide us with your personal information, we will collect that information for our own use and
for the purposes described in this Policy.

What type of personal information does the Company collect?

In connection with your use of the Site and its features, we may collect certain personal information from
you. Some of this information is only collected if you choose to provide such information to us (such as your
full name and contact details), while some of this information is collected automatically (such as standard
internet and website log information). The following are the categories of personal information that we
collect from you:

▪ Your full name;
▪ Your work and/or home contact details such as address, telephone numbers and e-mail address;
▪ The reason for your contact, which may be a request or enquiry on your own behalf, a request or
enquiry on behalf of someone else, a customer service need, a job application, or details relating to
a possible or existing service contract;
▪ Employment and personal and educational details you choose to provide to us as part of any
application for employment, such as your government identity number, and if needed, driver’s
license number and/or passport number, your date of birth, nationality and eligibility to work in the
▪ Financial account information, such as credit card number and other payment information;
▪ Information necessary for legal compliance;
▪ Standard internet and website log information and details of patterns about how website visitors
behave on the Site. The information we may collect includes information about your Internet service
provider, your operating system, browser type, domain name, the Internet protocol (IP) address of
your computer, your access times, the website that referred you to us, the Web pages you request
and the date and time of those requests.

How will we use the information about you?

We collect information about you to process your order, manage your account and, if you agree, to email
you about company developments and other products and services we think may be of interest to you.
Totem Construction will not share your information for marketing purposes with companies outside of the

What is the legal basis for the use of personal data?

The legal basis on which we rely to process your personal information include:

▪ On some occasions, we process your data with your consent (for example, when we process
information that you input into our website).
▪ On other occasions , we process your data when we need to do this to fulfil a contract with you (for
example, billing purposes) or where we are required to do this by law (for example, to comply with
governmental record-keeping obligations).
▪ We also process your data when it is in our legitimate interests to do so and when these interests
are not overridden by your data protection rights (including, for example, when we share data with
certain third parties – please see below for further details).
Does the Company share personal information with third parties?
Your personal information will be made available for the purposes mentioned above (or as otherwise
notified to you from time to time), on a ‘need-to-know’ basis and only to management, human resources,
accounting, legal, logistics, audit, compliance, information technology and other corporate staff who
properly need to know these details for their functions within the Group.
Your personal information may also be made available to third parties (within or outside the Group)
providing relevant services under contract to the Group, such as employment recruiters, human resources
support services, credit card processors, auditors and compliance managers, providers or call centres and IT
hosting and IT maintenance providers. These third parties may use information about you to perform their
functions on our behalf. The Company has put in place various security and data privacy measures, including
with such third parties, in order to protect personal information and shall seek to comply with applicable
legal requirements.

We may disclose specific information upon lawful request by government authorities, law enforcement and
regulatory authorities, where required or permitted by law, and for tax or other purposes. Personal
information may also be released to third parties in response to legal process, and when required to comply
with laws, or to enforce our agreements, corporate policies, and terms of use, or to protect the rights,
property or safety of the Group, our employees, agents, customers, and others, as well as to parties to
whom you authorise the Company to release your personal information.

We will not sell your personal information to any third party other than as part of any restructuring of the
Group or sale of any business or assets of the Group.

Access to your information and correction

You have a right to request a copy of the information that we hold about you. If you would like a copy of
some or all of your personal information, please email or write to us using the contact details below.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct
or remove information your think is inaccurate.

Changes to our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this web page. This
privacy policy was last updated on 24 May 2018.

How to contact us:

Please contact us if you have any questions about our privacy policy or information we hold about you:

▪ By email –
▪ Or write to us at: Totem Construction, 12 St Johns Avenue, Newmarket, Suffolk, CB8 8BL